At Ivor Mairants Musicentre we offer thousands of products that are currently in stock and can be delivered to your home address in the UK. For worldwide sales please contact us for a quote.
Do you offer Next Day Delivery?
For in-stock orders placed before 3pm. Monday-Friday we offer a standard free U.K. Mainland same day dispatch/next working day delivery service*. Orders over £20 will be shipped carriage free on this service. Orders below £20.00 attract a standard £3.99 carriage charge.
If it proves impossible to deliver your goods within the time allowed by our contract carriers, the consignment will be returned to us and you will unfortunately become liable for all redelivery, and/or redirection charges. Please check your confirmation email for the status of your goods before contacting us.
Delivery to UK Scotland Highlands and Islands addresses, The Republic of Ireland and other countries along with special delivery arrangements and special delivery services to all destinations within and outside the United Kingdom Mainland will be indicated at the checkout page or contact us using the contact form for a quotation.
*We are committed to fulfilling your order on time, we rely however, on our carriers to fulfil their contract in delivering your order to you and we cannot be held liable for any failure of third parties in fulfilling delivery expectations.
Can I change my delivery address after I have placed my order?
Once you have placed your order with us, we are unable to change any of the information you have given us for that order.
Should you need to change your details, for example you have moved house, you can change your details by calling us on 0345 340 2818 or contacting customer services us using the contact form and the new information will be updated within 24 hours. Please note that any orders placed before changes are made will use your old details.
Can I track my order?
Our contract carriers offer various levels of free of charge enhanced trackable services such as DPD PREDICT & Follow My Parcel, which allows the consignee to be alerted by e-mail and/or text message of the delivery window and allows for changes allowed by the contract carrier to the detail of the actual delivery time and/or location. Where such services are available all orders will benefit from auto enrolment in the services and you will be emailed a tracking number with your dispatch information. Ultimately, if there is no-one to sign for your delivery, you will be left a card by our contract carrier inviting you to collect from the depot or re-arrange delivery. If it proves impossible to deliver your goods within the time allowed by our contract carriers, the consignment will be returned to us and you will unfortunately become liable for all redelivery, and/or redirection charges. Please note that tracking numbers are not used for smaller orders sent by Royal Mail or similar postal service. If you require your order to be consigned using a trackable service, please advise us AT THE POINT OF ORDER.
What is a Card Security Code?
A card security code is a unique 3-digit number printed on the signature strip on the back of your debit/credit card. This number is not embossed on the card and hence not printed on receipts. This makes it difficult for anyone other than the genuine cardholder to know it. Without this code, we will not be able to process your order.
What are Offer/Promotional codes?
Offer/Promotional codes allow you to take advantage of special discounts or free gifts that we may offer. Make a note of any offer codes before you place your order. Online customers will be asked to fill in any codes they have in the box on the 'Shopping Cart page. Please contact us using the contact form if you are experiencing any issues with a valid code.
Do I need an email address to order online?
Yes. As part of the online ordering process, we will send you confirmation emails so that you know we have received your order.
What is your returns policy?
At Ivor Mairants Musicentre, we want to make sure you're 100% happy with what you buy. We will be happy to discuss any aspect of your purchase with you BEFORE we ship. Please be aware of our returns policy - it could save you time and money later! Contact us using the contact form.
Which items can I, or can't I return?
Under Distance Selling Regulations, you have 14 working days in which to cancel your order. Certain goods, such as special order goods personalized and modified items or goods ordered to your own specification, sealed goods such as instrument strings or cleaning products are not supplied on our usual approval terms. For hygiene reasons, we are unable to accept returns of blown instruments.
It is possible to cancel your order if you change your mind?
Your written letter or email of cancellation must be received by us prior to processing. If the goods have left our premises and been consigned to you by whatever method, cancellations received by us prior to delivery to the nominated address will incur all redirection charges plus an administration and restocking fee of 15% of the nett goods value, excluding V.A.T. which will be deducted from your refund.
Contact us using the contact form.
You have the right to cancel your order within 7 working days from delivery. We must receive your notification of intention to cancel, in writing, within 7 working days of. carrier’s proof of delivery record. You can return most items (see above for exclusions) as long as they're ‘as new', which means unused, undamaged and complete with all parts and accessories. If you've opened the box to examine the product it must have been done without damaging the packaging or the product in anyway and must be repackaged for return shipment in the original shipping cartons provided. Loss, fault, or damage must be advised to us within three (3) days of the date of the carrier’s proof of delivery record. Claims outside this period will be unable to be considered.
Collections & Returns
Once we have agreed to your return, you will need to make the arrangements to return it/them, fully insured, via your preferred carrier and in accordance with the returns documentation provided with your order. If returned goods are received by us damaged, we will advise you immediately to enable you to advise and claim from your carrier under their terms or your insurance, and provide you with a partial refund credit. If there are parts or accessories missing, or damaged packaging, your refund credit will be reduced to cover any such loss or damage. We will confirm your refund when the item has been received, assessed and fully inspected by our Returns Department.
Do I have to pay to return goods?
If your product has a genuine fault or is damaged you can return it using our free courier service. If you decide you do not want to keep items you have ordered for other reasons they can be returned to us using your preferred carrier as detailed above.
If your item turns out to be non-returnable according to these conditions, we reserve the right to send it back to you and charge you for redelivery. Your statutory rights are not affected.
Pack them carefully in their original packaging.
Complete and enclose the returns form provided with the delivery note accompanying your parcel.
Do not enclose further orders or payments with your return.
I have lost my Delivery Note. How do I return goods?
If you have lost your Returns form, please contact the Ivor Mairants Musicentre team by using the contact form. Remember to include the invoice and product codes in your parcel, along with your goods and reason for return.
How long does it take to receive a refund for returned goods?
We will process your refund as quickly as possible but in some case this can take up to 10 days from the date that Ivor Mairants Musicentre receive your goods back. What do I do if I find a fault? If you find a fault on any item don't panic. Let us know what the problem is straight away and we'll do our best to sort things out for you.
Contact us using the contact form.