Returns & Exchanges

We want you to be completely satisfied with your purchase from Ivor Mairants Musicentre. If you need to return or exchange an item, please follow the steps below.

How to Start a Return

  1. Email us at returns@jhs.co.uk with your order number and reason for return.
  2. We will respond within 3-5 business days with a Return Merchandise Authorisation (RMA) number and a collection.
  3. Pack the item securely in its original packaging where possible, including all accessories and documentation.
  4. IMMC team will contact you with a collection date/time. 

Processing

  • Courier service collects and labels your goods. 
  • Once goods arrive with IMMC team, goods will be inspected and your exchange/refund will be processed.

Refunds

Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.

Exchanges

If you would like to exchange an item, please indicate this when contacting us. Exchanges are subject to stock availability.

Faulty or Damaged Items

If your item arrived faulty or damaged, please contact us immediately with photos and we will arrange a replacement or full refund at no cost to you.

Return Eligibility

  • Items must be returned within 30 days of delivery.
  • Items must be in original condition, and in original packaging.
  • Strings, reeds, harmonicas, and other hygiene-sensitive items are non-returnable once opened.
  • Special orders and custom items are non-returnable.

BEFORE DELIVERY
It is possible to cancel your order if you change your mind? Your written letter or email of cancellation must be received by us prior to processing. If the goods have left our premises and been consigned to you by whatever method, cancellations received by us prior to delivery to the nominated address will incur all redirection charges plus an administration and restocking fee of 15% of the nett goods value, excluding V.A.T. which will be deducted from your refund.

Contact Us

For any questions about your return, please contact our team at returns@jhs.co.uk or call us on 0113 286 4431.